The digital age has changed much about our daily lives especially within healthcare technology. Instant communication has changed the way we connect with each other, instant replay has changed sports calls, and instant technology has changed how quickly a diagnosis can be reached. Healthcare technology has changed the way surgeries are performed and allowed patients at home to monitor daily vitals and send them to physician.
But like all new innovations, healthcare technology comes with challenges. In fact, in our recent 30 minutes with a consultant give away, the most frequently asked for topic was technology or IT services. Whether the subject was the EHR, the practice management system (billing), practice web sites, or security or hardware/infrastructure concerns, it was all about technology.
Delivering value via technology is a really radical idea. From no communication between visits, to daily communication via some form of tool is a game changer. But there are still questions about these innovations.
- How do you keep information secure?
- How do monitor all the daily influx of responses?
- Does the infrastructure of today meet the needs of tomorrow?
- How does all this technology really make a difference in patients’ lives and experiences with their chronic conditions?
Even with all the technology; you still need people, smart and innovative people, to make decisions about what to use, how to use it, and what to do with results. And what’s the cost going to be? News flash! The cost of everything is going up.
Those practices who have decided to out-source their IT services have their own challenges with those who in-source. How do you find the right company for your practice and how responsive to your practice needs will they be and what about when the patient portal is down and patients are calling? Valid questions that need answers prior to making outsourcing decisions.
Most of the folks who took advantage of the 30 minutes of free consulting told us that the time was useful. They understood the next step they needed to take. But 30 minutes is really not long enough to exhaust any subject especially one like IT/technology.
There are so many more questions than there are answers right now, but MMS is committed to finding solutions to fit your practice and culture. We understand the challenges of technology because we serve clients everyday with IT services and technology support.
Give us a call and we will listen to you, investigate best practice solutions, and offer you affordable alternatives that can take your minds off of IT and back to patients.