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As we reflect on this past year and prepare for 2014; a time to pause and take realistic stock of our practices is in order. What did your practices do right this year?  How did you change and grow?  What technologies did you add to your practices?  How are they working for you? ... Read More

In the time it takes you to read this blog, 57% of your patients will be asked a question about what doctor they use….why they like or dislike.  Do you know what they are saying?  If you don’t then you are not listening. Expectations are high, patients are smarter, the internet... Read More

The health care law has altered the competitive landscape by encouraging a new wave of competitors and creating a marketplace that puts a much sharper focus on price, because individuals can so easily compare premiums on a single Web site. About a quarter of the insurers... Read More

In the blink of an eye……it was gone.  The motherboard on my laptop fried right after checking email and turning around to answer phone.  Upon turning back, the screen was black and there was a loud and persistent beeping.  What happened? Now what?  All my records stored on the... Read More

In a previous blog posting we addressed the topic of cost for healthcare consultants. This particular topic sparked a great conversation among healthcare professionals. “Is it worth having a 3rd party come in to my practice or hospital?” “What would they offer... Read More

As we approach July 4th, reflection on “life, liberty and the pursuit of happiness” may be appropriate in the context of healthcare practices. Most interesting is the word “pursuit.” The freedoms that we Americans enjoy and celebrate on July the 4th are... Read More

The basic economic definition of a “pro forma” describes a presentation of data that reflects an “as if” basis.  Many in the medical field have had equipment sales reps come into the office with a “wonderful new piece of technology” that will help patients and, of... Read More

One thing that drives any good organization is the goal of good customer service. The organizations that strive for more than good customer service to the point of excellence in the area of customer service are the organizations that truly understand the fundamentals of good... Read More

There is a lot of buzz about business intelligence….and business intelligence is usually used in connection with data, data systems or with the ability to obtain accurate data.  I even read a recent article stating that “Business Intelligence was the holy grail of... Read More

Of course everyone is making predictions about what 2013 holds for the healthcare industry. And however you slice the pie…..the following topics are sure to be on the list. IT holds almost everyone’s attention right now as we move closer and closer to full... Read More