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Is marketing a healthcare practice a good idea? What a loaded question. There are many ways this could be answered. But the plain and simple answer is, YES. Most assuredly, YES, this is a good idea. Have you seen the commercial that boasts relief for you allergy symptoms by... Read More

Keeping employees productive in  a healthcare practice seems like it may be a daunting task. However, it is really quite simple, at least to say. $550 billion dollars – that’s how much is lost each year due to employee lack of productivity. That’s a very big number. And what’s... Read More

Within any healthcare management system there are several hot topics. However, two stand out among the rest; money and communication. Historically, ancillary departments have been money makers for clinics and hospitals. Utilization of Radiology, Clinical Laboratory, Pulmonary... Read More

The first set of statistics on the efficacy of Accountable Care Organizations (healthcare ACO’s) has been published. There were really no surprising stats. The simple fact that was proven by the study was that when you take a vested interest in patients well-being and interact... Read More

The competition for patients is heating up and the urgent care choices are many. Now you can visit a nurse practitioner at Walmart or go to a free standing urgent care or visit a traditional Emergency Department. While the options are extreme and varied, more and more patients... Read More

In a recent article that stated “multi-tasking is virtually impossible” the author attempted to say that to do something really well requires focus, energy and time, the opposite of multi-tasking. Really? Every successful healthcare manager or CEO or any “C” person understands... Read More

Ask the average patient what they mean by quality care and they will say something like physicians who listen and take time with them in exam room. They may say something about the ambiance of the office, the friendliness of the nurse, or the skill of the surgeon. These are not... Read More

Just read a pretty interesting article about patient vs. customer as the language being used in healthcare but not in any other industry.  The point was made that the word “patient” is now an antiquated term for healthcare consumer and in very real ways, patients are now... Read More

Physician and patient communication is at the heart of empowering positive outcomes. As payment models shift from payment for activity to payment for outcomes how to be a more effective at communication should be at the top of physician lists to improve. The basics of... Read More

Patient portals as a way of communicating with and to patients is now becoming more popular with patients and physicians.  While patient portals require no small amount of IT expertise and over-sight to build and maintain; once established, they provide a platform for... Read More