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In a recent article, there were some bold, but accurate, statements made in regard to the changes within the healthcare industry. “IT leaders will be at the forefront of helping their organizations adjust the the changes in the healthcare industry.” True and accurate.... Read More

Decision making and realizing the consequences of decision-making has never been more complex or critical as in these uncertain times for healthcare executives.  Reacting to federal mandates and laws takes time and considerable judgment as much of the definition of the law as yet... Read More

Rapport is defined as “a relationship of mutual understanding or trust and agreement between people.”  Rapport is reflected through a commonality of perspective, a feeling of being “in sync,” or being on the same wavelength as the person with whom you are talking.  As such,... Read More

The decision to implement an EHR/EMR should not be looked at as a sprint to get just the incentive money.  It should be looked at like a marathon. A sprint is a short distance goal that helps you achieve the end goal of winning a marathon.  Way too many practices are trying to do... Read More

One thing that drives any good organization is the goal of good customer service. The organizations that strive for more than good customer service to the point of excellence in the area of customer service are the organizations that truly understand the fundamentals of good... Read More

There is a reason there are provider practices called “best practices.”  They fall into a category of healthcare practices that are determined to not only strive for that excellence in every aspect of their healthcare delivery but also achieve it. So how do you know that... Read More

Consumer Reports has started ranking physicians and other healthcare providers in recent issues.  Although most patients generally rated their physicians highly, they were less pleased with their interactions with staff. Overall, 87 percent of respondents said their doctor always... Read More

“It is strange to think that a system of information and data exchange, which allows you to communicate with anyone around the entire world, interferes with connecting to the person right in front of you. We see it constantly as cell phones, I-pads, computers and even th... Read More