This mistake with healthcare technology is made over and over despite so much evidence that it never works; buying it, finding space to physically put it, and then continuing to operate exactly the same.
Healthcare technology is more than a physical computer, tablet or lap top. It is more than a web site, a phone system or an IT person. As much as the physical presence of technology; the presence of people engaging the technology and the changes in work-flow and operations and even patient engagement must accompany it.
The secret to successful implementation of any technology, especially healthcare technology, is embracing change. Most technology sales people try to sugar coat this telling customers that they can keep some aspects of their present workflow. They can request software changes to accommodate requirements. They can appreciate both the benefits of technology while keeping their current workflow. But it simply is not true.
Starting from scratch and mapping a workflow to incorporate technology in every aspect of your practice is the only way to appreciate success. This makes most people shrink in fear. But it is mostly based on fear of the unknown. What you don’t know can hurt you. Expertise in the form of knowledge and experience is needed to make logical changes that not only leverage healthcare technology, but improve function and will over-time cut costs.
ICD-10 changes must be approached the same way. Everything changes; documentation, billing, coding, forms, reimbursements and contracts. It will change workflow. It may slow down production for a period of time. Being prepared for that is the key. No healthcare practice is exempt from change. How well your practice can adapt to ongoing change will be the measure of your success.
Now more than ever, an independent pair of eyes, expertise, and knowledge in IT, business, and new strategies are needed. Where will you go to get the help your practice can benefit from? Who will you trust to analyze and implement change? Who has the industry proven strategies to win in this ever growing competitive world of healthcare?
Give us a call. At Medical Management Services we believe in a custom designed solution for your healthcare practice. Each practice has a very unique personality so there is no one size fits all when working to get past an issue. Even though we all have the same deadline and the same type of work in regard to ICD-10, EHR, Meaningful Use, practice management, etc., The best way for a solution to work is to have it taylor-made for your healthcare organization. Let us give you a FREE consultation and see what our experience and expertise can do for you. The 30 minutes on the phone with one of our healthcare consultants could be the difference you are looking for and need.