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“Chief Strategy Officer”, an interesting title.  And in these unsure times, may be just what healthcare practices need.  Everyone is under the pressure of what will happen next. How do we capitalize our strengths, minimize our weaknesses, deal with the healthcare exchanges,... Read More

New studies indicate that new habits take about 2 months to become routine.  That means the new EHR takes 60 days to even get used to, much less take advantage of cost savings associated with using.  For providers, the habit of documentation (and it is a habit) will take some... Read More

Physician and patient communication is at the heart of empowering positive outcomes. As payment models shift from payment for activity to payment for outcomes how to be a more effective at communication should be at the top of physician lists to improve. The basics of... Read More

Since 1977 healthcare practices have been using ICD 9.  It’s become familiar and habitual.  Everyone knows exactly where on the superbill the appropriate diagnosis is for the patient just seen.  The prompting box is checked along with the procedure and off the superbill goes into... Read More

Your practice has bought an EHR system.  Although you have struggled with implementing, providers and staff are now familiar with the product and you are using daily in your practice.  What’s the next step?  How can you use digital records to decrease cost and improve clinical... Read More

2014 holds many challenges for healthcare practices.  Being prepared is vital to the success of each practice.  Of course there are the routine things that practices need to be aware of at the beginning of each year:  contracts with payers need to be examined and re-negotiated... Read More

“A blend of the values, beliefs, taboos, symbols, rituals and myths all companies develop over time” is the way corporate culture is most often defined.  One thing is true, whether you formally define your culture or not, a corporate culture exists in your practice. In a recent... Read More

In the time it takes you to read this blog, 57% of your patients will be asked a question about what doctor they use….why they like or dislike.  Do you know what they are saying?  If you don’t then you are not listening. Expectations are high, patients are smarter, the internet... Read More

Even as hospitals are cutting jobs because of decreased MCR/MCD payments, larger MCD populations in those states that opted in to ACA and baby boomers turning 65; practices and facilities are looking to consultants help them chart their way through the next 5 years of... Read More

One of the by-products of the Affordable Care Act, the so called Obama Care, is the rise of high deductibles.  High deductibles have always been around; the difference is this…..volume.  In most practices, the volume of high deductibles has been sparse as most patients are either... Read More